FAQs

Frequently Asked Questions

• Does the double-sided lock have an auto-lock feature on both the outside and inside handles?
• What is the USB port for at the bottom of my lock?
• How do I turn off the auto lock?
• What are your upgrade costs?
• Can I use these locks for a hotel?
• Do we need a skillful installer to install the digital door viewer for us?
• What App do I need for my digital door viewer?
• How to Create and Send e-Keys
• How to turn off/on the lock sound?
• Can you Remove the old Handle
• I have one of the smart locks and we are about to fit it but the handle is the wrong way round does it come off and can i turn it around
• If someone steals a family member's phone, can they get into my house?
• What is the access records memory capacity in the lock in the absence of Wi-Fi?
• Do you sell a white version?
• Where can I find an extender kit
• Can I get a new account or Can I transfer the existing account to my name?
• Where is my package?
• Is it possible to see the recorded items on my smartphone?
• How many backup keys are provided, and what do they look like?
• Can you use wire than battery powered?
• Will this work with Smart things?
• Can two different locks be opened by the same proxy tag?
• What are your prices for fitting please and what areas do you cover?
• Can the handle be set for the opposite direction if needed?
• Can the double sided lock unlocked from inside via fingerprint?
• How does the PIR sensor work on the Camera Doorbell?
• How do I charge the batteries on Simpled Camera Doorbell?
• Does the Smart Leverline have a deadlock feature to prevent someone from smashing a window and opening it from the inside at night?
• How long does the battery on the WiFi gateway last between charges?
• What is the required number of digits for the passcodes?
• How could I specify the handle is on the left or right?
• Is the Simpled Leverline Fingerprint Handles weatherproof?
• Will the Smart lock withstand hours of direct sun at 40 Celsius?
• How many guests can I have on my Smart Lock?
• Where can I find the user manual?
• My current cylinder is very close to the edge of the door. Can I install this smart cylinder on that?
• What is SS model?
• I would like to cancel the order
• Can I use the same contactless fob (or phone tag) to unlock both Simpled Smart locks if I purchased two different ones for the entrance and my room?
• Can you explain how the panic exit feature functions on the SF Slim Series Smart Lock?
• Hi, do you offer installation services in Ireland?
• Can the auto-lock feature be turned off?
• How many fobs are included with the Slim Series Smart Lock?
• What happens to my smart lock during an electrical blackout?
• Could you please confirm where the fingerprint data is stored? Is it only stored locally on the door lock, or is it also uploaded to TTLock servers?
• If I were to smash the cylinder lock from the outside, would I gain access to the shaft that turns the cylinder, allowing me to use pliers to open the latch? Is it really that simple?
• Do digital peepholes record videos or capture photos?
• Does the gateway transmit a Wi-Fi signal, or does it only receive Wi-Fi from your router?
• Do Simpled Smart Locks come in a brass colour?
• Is the Interior Panel also waterproof?
• Can you send a temporary password for a visitor to open the door without purchasing the Wi-Fi bridge?
• What happens if there is no network? Will the access code still work? Do the fob and card continue to function?
• Do you Ship to Ireland?
• What is the function of the smart lock button on the inside door handle?
• What are the dimensions of the Wi-Fi doorbell camera?
• What occurs if the battery dies and you don't have a charger at midnight? Will you be locked out, or does that leave the door open for burglars?
• How many fingerprints can be stored on it?
• The touchscreen of the lock seems reflective. Can fingerprints be left on the lock, making it easy to guess the password?
• Is the Simpled App Free to install?
• Is the handle of smart leverline door lock reversible for left hand opening?
• What is the expected battery life on my Smart Lock?
• Is it possible to remotely engage multi locking?
• I can't call the office
• Can this be used for interior doors
• Hello. I changed my internet provider so need to set my G2 gateway to the new network. However, I can't get it to connect
• What App do I need for my Smart Lock?
• Can I use one gateway device for multiple smartlocks?
• How does the returns process work?
• Do I need a Wifi Bridge for my Simpled Lock?
• What Locks are suitable for outdoors
• What is the estimated delivary date?
• Do Simpled products come with a warranty?
• Is There an Admin only setting on the TTLock App?
• How Can I check the battery of my Simpled lock?
• Can another person and I be Admins on the TTLock App?
• Simpled Smart Lock Batteries Died! What to do now?
• Does the Simpled Lock ,lock automatically?
• Is there an alert or emergency deter on Simpled's Smart Locks
• What is Passage Mode on the TTLock app?
• Can I give access to someone for a temporary period with my Simpled Smart Lock?
• How can I use the TT Lock App?
• Is there a contactless way of unlocking the Smart Locks?
• How do I reset my back panel of my Simpled's DFF Lock?
• How To install the Slim Series Smart Lock
• What If I don't have the time to install my lock?
• My Lock has frozen, what should I do?
• Why am I having difficulty with installing my smart lock?
• Smart Lock & Smart Cylinders FAQ
• Digital Door Viewer FAQ
• MF-SP Euro Profile Motorised Smart Cylinder Lock - Manual and data specs
• OA-SP Keypad and fingerprint sensor. Manual and data spec
• SF-SP and SF-SPS Slim series manual
• EF-SP Manual and data specs
• SS-SP Manual and data specs
• Leverline series manual and data specs
• CF-SP manual and data specs