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    • Smart Lock
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      1. Simpled Knowledge Base
      2. Troubleshooting
      • FAQs
        • Manuals
      • Getting started
      • Troubleshooting
      • General
      • Reports
      • Integrations
      • Accessories
      • Manuals and data specs
        • Smart Lock

      Troubleshooting

      • Why can I only reserve the SS lock not buy It?
      • I am experiencing issues with my Wi-Fi bridge! Can you help?
      • I am having issues with paying on the website.
      • What to do when my fingerprint does not work?
      • My bolts are not fully retracting?
      • What happens when the micro SD card memory is full on the Camera Doorbell?
      • Where are mortises such as 5572, 3585, and Assa 565 on your website?
      • How can I unlock the door if the temperature is below -10°C? Will the emergency key still work?
      • How to restore the lock to Factory setting if I accidentally deleted admin password?
      • What happens if I lose my physical key?
      • Hi, I just bought an SF-SPS lock, but my 90mm wide door might not fit the supplied screws. I need a longer set, and I’ll also need a second set for another lock.
      • Hi I am looking for a factory reset button for SF-SP
      • Your payment system doesn't work when trying to buy
      • How to Rename Your Simpled Locks in the TT Lock App
      • What If I can not see the numbers on my Key Pad?
      • How To factory reset my Smart Lock?
      • What if my door is extra thick (over 100mm)
      • Why are the locks hitting or fouling door frames?
      simpled.uk Help Center
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