No Power? Here’s the First Thing to Check

If your lock has no power, no sound, or no response, the most common cause is:

The power connector is not properly seated

This is quick to check and often resolves the issue immediately.

This applies to all Simpled slim series locks, as the plug and socket connection is the same across these models.

Common Signs of This Issue

• No lights on the lock
• No sound or voice prompts
• Lock appears completely unresponsive

How to Fix It

Step 1: Locate the Connector

Find the plug and socket connection inside the lock.

Step 2: Disconnect the Plug

• Locate the small release tab on the connector
• Press (squeeze) the tab
• Gently wiggle the plug out

Step 3: Reconnect the Plug

• Align the connector properly
• Push the plug back in firmly

Step 4: Test the Lock

After reconnecting, check for:

• Beep sounds
• Voice prompts
• Lights turning on

This confirms power is now connected correctly.

Still Not Working?

If the issue continues, please contact Support and include a video of the problem so we can assist you effectively:

Support@simpled.tech