Troubleshooting

• Why can I only reserve the SS lock not buy It?
• I am experiencing issues with my Wi-Fi bridge! Can you help?
• I am having issues with paying on the website.
• What to do when my fingerprint does not work?
• My bolts are not fully retracting?
• What happens when the micro SD card memory is full on the Camera Doorbell?
• Where are mortises such as 5572, 3585, and Assa 565 on your website?
• How can I unlock the door if the temperature is below -10°C? Will the emergency key still work?
• How to restore the lock to Factory setting if I accidentally deleted admin password?
• What happens if I lose my physical key?
• Hi, I just bought an SF-SPS lock, but my 90mm wide door might not fit the supplied screws. I need a longer set, and I’ll also need a second set for another lock.
• Hi I am looking for a factory reset button for SF-SP
• Your payment system doesn't work when trying to buy
• How to Rename Your Simpled Locks in the TT Lock App
• What If I can not see the numbers on my Key Pad?
• How To factory reset my Smart Lock?
• What if my door is extra thick (over 100mm)
• Why are the locks hitting or fouling door frames?