Bridge Connection Issues with Dual-Band (2.4GHz / 5GHz) Routers

Some modern routers automatically switch between 2.4GHz and 5GHz Wi-Fi.
Because the bridge only connects to 2.4GHz, this automatic switching can prevent it from pairing or staying connected.

This is common with routers from providers such as Virgin Media and other dual-band systems.

Option 1 – Temporarily Disable 5GHz During Setup (Recommended)

This method works for many users.

1. Log in to your router settings and temporarily switch Wi-Fi to 2.4GHz only

2. Open the app and add the bridge from the main TTLock app menu (Three lines in the top right-hand corner of the main screen)

   Do not add it from the lock settings menu

3. Wait a few minutes to confirm the bridge is connected

4. Re-enable automatic 2.4GHz + 5GHz

5. Check the bridge status again in the Gateway screen

If it still shows connected, setup is complete.

Option 2 – Use a 2.4GHz Range Extender

If your router cannot separate bands, you can connect the bridge through a 2.4GHz-only extender.

Important requirements:

• Must broadcast 2.4GHz only

• Avoid extenders that combine 2.4GHz and 5GHz

These are widely available from retailers such as Amazon and similar stores.

Option 3 – Use a Wired Gateway Instead

If wireless stability is difficult to achieve, a wired gateway can be used.

If you were supplied with a wireless gateway, it may be possible to return it and exchange it for a wired version through Simpled.

If the bridge does not stay connected:

• Restart the router and the bridge

• Confirm the bridge is connected to a 2.4GHz network only

• Try the setup again using one of the methods above

If the issue continues, contact support and include your router model and bridge type.