Emergency Physical Keys – Duplication and Replacement

Emergency physical keys are non-duplicable and non-replaceable.

This is a fixed security feature of the lock.

What “non-duplicable and non-replaceable” means

• You cannot:
  • Make a copy of the emergency key
  • Order additional emergency keys
  • Replace a lost emergency key
• The keys included in the box are the only physical keys that will ever exist for that lock. If a key is lost, it cannot be recovered or reissued.

What you must do

• Store emergency keys in a safe and clearly remembered location
• Do not leave the only key:
  • Inside the locked property
  • In the lock or near the door
• Treat the physical key as a last-resort backup, not a daily-use key

Why this matters

• Prevents permanent loss of physical backup access
• Avoids emergency lockouts that cannot be resolved with a new key
• Helps customers understand this limitation before a problem occurs
  
  

Quick summary

• Emergency physical keys cannot be copied
• Emergency physical keys cannot be replaced
• The supplied keys are the only ones you will ever have
• Store them securely and plan ahead

Once a key is lost, there is no way to issue another one but to replace the lock.