Long-Term Use of Passage Mode (Disable # Force Lock Function)

By default, even when passage mode is enabled, the lock can still be forced locked by holding the # key.

This guide shows you how to set the lock into a long-term passage mode, where:

• The lock stays permanently unlocked
• The # force lock function is disabled

Step-by-Step Instructions

1. Open the app
2. Set Passage Mode = ON
3. Unlock the lock once
   • This activates passage mode
4. Confirm the lock is fully unlocked
5. Remove the batteries from the lock

What Happens After

• The lock remains in permanent passage mode
• The door stays unlocked at all times
• The # key will no longer force lock the door

Important Notes

• This is a manual override method
• The lock will stay in this state until batteries are reinserted
• Once batteries are reinserted, normal operation resumes

Still Not Working?

If the lock can still be locked:

• Make sure passage mode was turned ON before removing batteries
• Confirm the lock was unlocked before battery removal
• Repeat the process carefully

If the issue continues, contact support with a short video for faster diagnosis.