How to Send Large Videos for Support

If you have a problem, a question, or need a replacement, we will always require a video of the issue.

This helps us:

• Understand the problem clearly
• Avoid back-and-forth messages
• Provide the correct solution faster

If Your Video Is Too Large to Send

If your video is too big to attach to an email, you can send it as a shareable link instead.

On Android

1. Open the Photos app
2. Select your video
3. Tap Share
4. Tap Create / Share Link
5. Send us the link
   
   

On iPhone

1. Open the Photos app
2. Select your video
3. Tap Share
4. Tap Copy iCloud Link
5. Paste and send the link
   
   

Alternative Option (WeTransfer)

1. Go to https://wetransfer.com/
2. Upload your video
3. Copy the download link
4. Send the link to us
   
   

Tips for a Good Video

• Clearly show the issue
• Include the full lock and what happens when you use it
• Keep it short and focused

Once we receive your video, we can help you much more quickly and accurately.