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      How do I resolve issues with the Slim Series Smart locks handles?

      Steps to Resolve Loose Handles on Slim Series Smart Locks

      1. Remove the Handle: Carefully take off the handle from the lock.
      2. Tighten the Screws: Check and tighten all screws to ensure they are secure.
      3. Check for Continued Looseness: If the handle remains loose after tightening, proceed to the next step.
      4. Request New Screws: Contact us to request replacement screws if necessary.

      5. Identify Screw Types:

        • Early Models: These may use Phillips head screws and do not have Loctite coating.
        • Later Models: Most use 3.5 mm Allen Key screws (the tool is included in the box with the lock).